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Top BPO Trends And Predictions In 2018

Top BPO Trends And Predictions In 2018

With 2018 now in our grasp, it’s time for the BPO industry to thrive once again. We’ve researched various articles to study what the latest is in the industry. Here are the BPO trends and predictions in 2018.


Cloud computing


If you’re not familiar with cloud computing, it is the delivery of computing services, such as servers, storage, databases, and more, over the Internet, or the Cloud. Rightscale conducted a study which showed that 95% of SMEs have adopted cloud technologies which they have begun using to outsource a part of their work to companies. Adopting cloud services also offers flexibility because of its simplified data management that allows faster access.

Process automation


Technology has rapidly advanced throughout the years. Recently, Robotic Process Automation, or RPA for short, has made an impact in the BPO industry lately. RPA means that tasks such as data entry, insurance process, and more, is handled by computers. This is cost-effective since it assures the quality and efficiency for less expenses.

Information and data security


IT will still remain on top this year. Data safety and cyber security is still a top priority among large corporations and firms, even for small and medium businesses. As such, BPO can expect more customers availing their IT services in order to protect their businesses.



An article written in shared some of their predictions for the BPO industry in many countries. Here is their prediction for the Philippines:

Future Opportunities and Growth

Knowledge Process Outsourcing (KPO) will emerge that can cater to new demands, such as looking for specialized roles for equity research, market research, web design and development and more.

Another thing to note is that experts predict that in 2018, the BPO industry may become a principal source of revenue in the Philippines. It is also expected to grow 9% annually for the next 5 years.

There’s a lot of things to look forward to this 2018 in the BPO industry. As shown by the trends and predictions, BPO may become an important economic factor for the country. Global Innov8ion intends to still be the leading BPO Company even more for 2018. For more information on BPO services, contact us at

Remalyn Estuesta
Remalyn Estuesta

Remalyn Estuesta writes content for blogs and social media of Innov8tive Design and Development's clients. When she's not working, she's either reading YA novels, writing short proses, or playing video games.

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