Ranked as one of the top destinations for BPO outsourcing in the world, the Philippines comes 2nd after call center forbearer, India. Despite the BPO industry at risk with all the words released by current President Rodrigo Duterte and US President Donald Trump about US-PH outsourcing relations, the call center culture and employees aren’t at all threatened and are still doing work as usual.
As long as there’s a demand, Filipino call center agents will supply. Being headstrong and focused are some of the traits that make Filipino BPO agents a popular outsourcing choice. We listed down more benefits of outsourcing in the Philippines!
1. Effective Cost Reduction
Consider outsourcing for your business, not only are salaries and office rentals priced lower, but the cost of living is lower as well! This will cut your operational costs to further improve your company.
2. Cultural Compatibility
Filipinos are known as very accommodating people, having Filipino agents will improve your customer service ratings. They easily relate to foreign callers and effectively provide solutions to their situations.
3. English Proficiency
Being a previous colony of the USA, Filipino agents are already knowledgeable in speaking English. With proper grammar and enunciation training, the agents can achieve neutral accents that can be an edge in the industry.
4. Excellent Product Knowledge
With experienced business trainers, the agents are well-informed and competent on the details of your product, the system, and process of how your company works.
5. Expertise in the Industry
With 25 years, international companies all over the world trust and choose the Philippines as its number one customer service and outsourced provider because of the expertise in the BPO industry.
The call center industry in the Philippines is going strong, why not outsource your business to Global Innov8ion! We are an expert BPO and call center company that has professional problem-solving agents that can lessen your business cost and add more profit! Contact us at firstname.lastname@example.org!