The Business Process Outsourcing (BPO) industry is one of the main drivers of economic development in the Philippines today with $25 billion revenue and 1.3 million jobs provided. It is the second highest contributor of foreign exchange earnings after remittances.
This New Year promises more growth and expansion for BPO businesses in the Philippines as the country remains to be an attractive place for investors to outsource some of their services. These strengths have made the Philippines a top contender in the global BPO industry and are even expanding because of government support, increased infrastructure projects, and the availability of a diverse pool of an excellent, English-speaking, low-cost, and multi-talented workforce.
The following points are the 3 main reasons why BPO in the Philippines will go on persisting this 2017.
REAL ESTATE IS GEARED TOWARDS BPOs
With the real estate sector providing more office spaces and techno hubs that cater to the BPO industry, expect an increased demand for workers in the outsourcing industry. Being ready in terms of infrastructure and amenities will make the Philippines an attractive spot for foreign businesses to outsource because the structures already exist and are just waiting to be utilized. Another reason that the country remains an attractive destination is the low cost of rent in real estate.
TRAINING AND EDUCATION PROVIDE A RELIABLE SOURCE OF HIGHLY-SKILLED TALENTS
The Philippines is the best English-speaking country in the region which has been the main reason for its phenomenal rise in the BPO industry. The government is even giving support by providing English language training and call center training for free or at very affordable rates. The country has a high turnout of competent and creative graduates every year which makes the Philippines attractive to foreign businesses seeking to outsource their services.
FILIPINOS ARE COURTEOUS AND CONSCIENTIOUS
Filipinos are already world-famous for their hospitality and warmth and this has been highly applicable to the BPO workers as well, most of who have to deal with customers over the phone. Filipino call center agents are generally able to satisfy client needs and are flexible when it comes to working. They can relate well to customers and can answer their concerns effectively.
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